Jason Hunt
Training and Operations
Jason is a consultant in Communication Technology Services, part of Biogen Idec's Corporate Strategy and Communications group. He joined Biogen Idec in February 2005. Since then, he has been directly involved with the development of the corporate intranet since.
Jason began his career at Saturn Corporation, designing training courses for General Motors, as part of Saturn Consulting Services. He has designed and developed courses in Project Management, Process Improvement, Problem Solving, Conflict Resolution, Team Building, Leadership, Negotiation, Effective Communication, Effective Listening, and Customer Enthusiasm. His training designs have been purchased by organisations such as the U.S. Army, Saab, Zeneca Chemical, Delphi Packard, and the government of Singapore.
Jason began his work with intranets in 1998 as a consultant to Deloitte & Touche. He was part of the team that built Deloitte's first intranet site to support users of SAP software. From there he went to ClientLogic, a top five global Business Process Outsourcing (BPO) provider and industry leader in call centre, fulfilment, and list management. As a communications manager, Jason leads the design and development efforts at ClientLogic University, a business intelligence portal for leadership and sales force. ClientLogic's clients have included Microsoft, Hewlett Packard, Logitech, Tivo, and BellSouth.
Jason holds a Master of Arts degree in English from the University of Connecticut and a Bachelor of Science degree in Management from Cornell University's School of Hotel and Restaurant Administration.
In his free time, Jason writes mystery novels about Deke Rivers, a country music songwriter turned detective. His latest book is "So Lonesome I Could Die" and should be published in 2007.
Tough Love and the Adolescent Intranet
Thursday, November 9th, 11.00
Category: Intermediate
Track: Intranet
Case: Biogen Idec
Strategic Shifts in Intranet Team Structure, Services, and Processes
In November 2004, Biogen Idec launched iNet - a new, structured intranet. Along with the Delivery Team that developed iNet, Biogen Idec had a User Relations Team whose purpose was to liaise with the business areas and help them use and leverage the new intranet.
By February 2006, 90 % of the business areas were on-boarded, content had increased, and both the user and author base were more experienced. Also, there was a subtle but distinct expansion in operational aspects of managing the content and user/author community.
The User Relations Team was facing new or heightened needs, including:
- An approach for search maintenance in an increasingly complex content base.
- Facilitation of organisational recognition for the on-going work of the authors.
- More rigorous content maintenance and quality assurance processes for the growing content base.
- Requests for advanced tips and techniques for an increasingly proficient author community.
- Support of site redesigns to mirror significant organisational changes.
In order to address this kind of needs, the User Relations Team had to rethink its existing structure and support model. The discussion will cover the resulting strategic shifts in services, processes, and roles.
Joint session with case presented by Maarten Korz from De Lage Landen International.
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