Trevor Paterson
Content Management System Administrator
Trevor works in Richmond, Canada for CHC Helicopter.
Here, he held several roles over the last five years, prior to landing his current role of Content Management System Administrator. CHC has been implementing SiberSafe as a content management system since the spring of 2005.
Before working for CHC, Trevor taught ESL to adults for eight years and then spent a year overseas. His passion for educating led him to content management in that he sees it as a tool for conveying knowledge between individuals - not just a tool for managing information. His long-term goal for content management is to invisibly and quietly transform the very culture of his company to where capturing and effectively conveying best practices is commonplace.
Lessons and Questions from behind the CHC Firewall
Wednesday, November 8th, 14.30
Category: Intermediate
Track: Intranet
Case: CHC Helicopter
CHC Helicopters introduced a content management system in the spring of 2005 in order to address a growing business need for consistent, centralized documents. Standardization is the key to safety, and as a safety-oriented company, CHC is benefiting from the consistency that content management both facilitates and requires. Accountability is another key to safety and using a content management system allows for a great level of detail in the revision history of a document. These two advantages alone justify the difficulty and expense that CHC has gone through for a year and a half. Now, however, CHC is on the cusp of leveraging its content through implementing a strategy to make its content more accessible and searchable.
Come and hear about the trials and the triumphs that a non-technical company such as CHC has experienced as it has grown into its CMS solution. Benefit from CHC's lessons to date, hear its current strategy regarding taxonomy and improving the intranet and work through how all this relates to your organisation's current experience.
From the outset of its content management implementation, CHC was reminded that a CMS does not make complex information tasks simple, merely possible. This truth is propelling CHC's authoring team along as CHC grows in the complexity of what its documentation seeks to achieve. As CHC sought consistency in its manuals (originally an elusive goal) it discovered that it needed integrity in all its content and authoring standards were raised as a result. As CHC improves the integration of its content, it is becoming apparent that CHC is really working toward capturing and sharing best practices. It is becoming transparent as an organisation.
Download:
View the schedule.
